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Privacy Policy

Last Updated: December 2025

1. Introduction

PharmaPlan Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website (pharmaplansystems.com)
  • Use our MediMeal Safe mobile application
  • Purchase digital products (ebooks, courses)
  • Access subscription-based services
  • Participate in our coaching programs

By using any of our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information (Website & App)

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a purchase
  • Subscribe to our services
  • Contact us through our contact form
  • Sign up for our newsletter
  • Download and use the MediMeal Safe mobile app

This information may include:

  • Name
  • Email address
  • Payment information (processed securely through Stripe)
  • Account credentials
  • Communication preferences

2.2 Health Information (Mobile App Only)

The MediMeal Safe mobile application collects sensitive health information that you voluntarily provide, including:

  • Medication names, dosages, and schedules
  • Dietary restrictions and food allergies
  • Medical conditions (user-provided)
  • Food safety check history (scanned barcodes, photos, manual entries)
  • Meal preferences and favorites
  • Medication adherence data (reminder responses)

Important: This health information is stored locally on your device and optionally synced to our secure servers if you choose to enable cloud backup. We treat all health data with the highest level of security and confidentiality.

2.3 Automatically Collected Information

When you visit our website or use our mobile app, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type and model (mobile app)
  • Pages visited and time spent on pages
  • Referring website addresses
  • App usage analytics (features used, crash reports)

2.4 Mobile App Permissions

The MediMeal Safe app may request the following permissions:

  • Camera: For scanning barcodes and food labels
  • Microphone: For voice input (optional, can be disabled)
  • Notifications: For medication reminders (optional, can be disabled)
  • Photo Library: For uploading food images (optional)
  • Internet Access: For AI-powered safety analysis and cloud sync

You can manage these permissions in your device settings at any time.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Manage your account and subscriptions
  • Send you order confirmations and updates
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud
  • Comply with legal obligations
  • Provide medication-meal safety analysis (mobile app)
  • Send medication reminders (mobile app)
  • Generate personalized meal recommendations (mobile app)
  • Track medication adherence (mobile app)

4. Information Sharing and Disclosure

We do not sell your personal information or health data.

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business:
    • Payment processors (Stripe)
    • Email service providers
    • Cloud hosting providers (for app data backup)
    • Analytics providers (anonymized data only)
    • AI/LLM providers (for meal safety analysis - data is anonymized and not stored by third parties)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

Health Data Protection: Your medication and health information from the MediMeal Safe app is encrypted in transit and at rest. We do not share identifiable health data with third parties except as necessary to provide the service (e.g., AI analysis) and only in anonymized form.

5. Payment Processing

All payment transactions are processed through Stripe, a secure third-party payment processor. We do not store your complete credit card information on our servers. Please review Stripe's Privacy Policy for more information about how they handle your payment data.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
  • Secure Storage: Health data is encrypted at rest
  • Access Controls: Limited employee access to personal data
  • Regular Security Audits: Ongoing monitoring and testing

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability (receive your data in a machine-readable format)
  • Withdraw consent at any time

Mobile App Users: You can delete all locally stored health data by uninstalling the app or using the "Delete Account" feature in the app settings.

To exercise these rights, please contact us at [email protected].

8. Data Retention

  • Website Data: We retain your account information as long as your account is active or as needed to provide services
  • Mobile App Data: Health data is stored locally on your device and optionally on our servers (if cloud backup is enabled)
  • Deletion: You can request deletion of your data at any time by contacting us or using the in-app deletion feature

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings.

Mobile App: The app may use analytics tools to improve performance and user experience. You can opt out of analytics in the app settings.

10. Third-Party Links

Our website and mobile app may contain links to third-party websites or services. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Request deletion of your personal information
  • Opt-out of the sale of personal information (we do not sell your data)

To exercise these rights, contact us at [email protected].

14. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR, including:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

To exercise these rights, contact us at [email protected].

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for material changes)
  • Displaying an in-app notification (mobile app users)

16. Medical Disclaimer

The MediMeal Safe mobile application is for informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

Always consult your healthcare provider before making any changes to your medications or diet.

17. Contact Us

If you have questions about this Privacy Policy, please contact us at:

PharmaPlan Systems

Email: [email protected]

Alternative: [email protected]

Website: pharmaplansystems.com

© 2025 PharmaPlan Systems. All rights reserved.